About Chargebee
Chargebee is a global leader in subscription billing and revenue management, providing a robust platform for SaaS companies and businesses that require streamlined billing solutions. As a fast-scaling company backed by Tiger Global and Accel, Chargebee supports complex subscription models and high-volume transactions, making it an essential platform for many SaaS businesses. With rapid growth came the need to scale operations, especially in terms of automated billing, compliance, and multi-currency support.
The Challenge: Scaling Subscription Billing While Ensuring Accuracy and Compliance
Chargebee needed to expand its tech team to support growing customer demands and to implement more sophisticated billing solutions that could handle various subscription models, global currencies, and real-time compliance with financial regulations. The challenge was not only finding the right talent but ensuring that new engineers had experience in SaaS billing and revenue management, as well as the skills needed to optimize a high-performance platform with zero tolerance for errors.
Supersourcing’s Solution: Skilled Engineers with SaaS and Financial Tech Expertise
Supersourcing addressed Chargebee’s challenges by delivering pre-vetted, SaaS-experienced engineers skilled in subscription management, billing automation, and revenue optimization. Here’s how Supersourcing tackled Chargebee’s requirements:
- Access to Specialized SaaS Talent Supersourcing provided Chargebee with engineers experienced in SaaS and subscription billing, ensuring that they could immediately contribute to refining the platform’s billing features. This expertise enabled Chargebee to reduce onboarding time and allowed new engineers to directly impact key projects, including multi-currency billing and automated subscription workflows.
- Backend Optimization for Large-Scale Transactions Engineers from Supersourcing optimized Chargebee’s backend to handle the increased transaction volumes efficiently, integrating automated billing reconciliation and real-time reporting to maintain accuracy. They implemented algorithms for dynamic currency adjustments and automated invoicing, which streamlined Chargebee’s operations and improved transaction accuracy by 25%.
- Enhanced Compliance and Revenue Management With customers across the globe, Chargebee needed to maintain compliance with varying financial regulations. Supersourcing’s engineers integrated compliance checks into the platform, ensuring seamless adherence to international financial laws, including tax and invoicing regulations. This upgrade was crucial for customer retention and trust in high-regulation markets.
Results and Impact
Supersourcing’s engineers brought measurable improvements to Chargebee’s platform, enhancing both operational efficiency and customer satisfaction:
- 25% Improvement in Billing Accuracy: Automated reconciliation and dynamic currency adjustments enabled Chargebee to process subscriptions more accurately, enhancing user experience and reducing billing errors.
- Increased Platform Reliability: With backend optimizations, Chargebee was able to handle higher transaction volumes without delays, ensuring consistent, reliable service for a growing user base.
- Enhanced Compliance Across Regions: Supersourcing’s engineers ensured that Chargebee’s operations were compliant with international financial standards, reducing risk and enhancing the company’s credibility in global markets.
Testimonial from Chargebee
"Supersourcing brought us the SaaS and billing talent we needed to scale confidently. Their engineers made an immediate impact on our platform’s efficiency and reliability, enabling us to serve our customers better and grow without constraints. Supersourcing isn’t just a vendor—they’re a key part of our operational success."
– Chargebee Team
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