About Zoop
Zoop is a prominent service provider that enables seamless food delivery in transit, allowing train passengers across India to order meals online. With the vision to improve the travel experience, Zoop provides a range of options from local food to major restaurant brands, delivered directly to train seats. Zoop required a scalable infrastructure that could handle high traffic, manage real-time order updates, and ensure quick delivery across multiple locations nationwide.
The Challenge: Optimizing Operations with Real-Time Data Processing and Scalability
As Zoop scaled its services, the company needed to improve its IT infrastructure to handle the high volume of orders across regions with varying internet connectivity. Additionally, the platform required real-time data processing for tracking orders, dynamic route mapping, and reliable customer service to ensure orders were accurately placed and delivered on time.
Supersourcing’s Solution: Tailored DevOps, Cloud Infrastructure, and Data Processing
Supersourcing worked closely with Zoop to develop an efficient, scalable, and cloud-based infrastructure while integrating real-time data processing capabilities.
- Building a Cloud-Based Scalable Infrastructure Supersourcing’s DevOps engineers designed and implemented a cloud-native architecture that could dynamically scale based on demand, ensuring Zoop could handle peak orders without lag or downtime. The transition to cloud infrastructure reduced Zoop’s operational costs and enhanced the platform’s ability to expand seamlessly across additional locations.
- Integrating Real-Time Data Processing and Monitoring The team integrated real-time data monitoring and processing tools that enabled Zoop to track orders and delivery logistics continuously. With real-time insights, Zoop could address delivery delays, route changes, and customer queries instantly, which significantly improved customer satisfaction and operational efficiency.
- Streamlining Order Management with DevOps Automation Supersourcing implemented DevOps practices like CI/CD pipelines and automated deployment to streamline Zoop’s order management system. This allowed Zoop’s tech team to quickly roll out updates, new features, and bug fixes, ensuring that the platform ran smoothly, even with high order volumes.
Results and Impact
Supersourcing’s solutions helped Zoop streamline its operations, optimize order tracking, and deliver a superior customer experience:
- 40% Increase in Order Processing Speed: Real-time data processing improved Zoop’s ability to handle and track orders, significantly enhancing order processing speed.
- Cost Savings through Cloud Infrastructure: Moving to a cloud-based architecture reduced Zoop’s infrastructure costs by 25%, allowing the company to reinvest in customer service and marketing.
- Improved Reliability and Scalability: Zoop now operates with a resilient infrastructure that scales automatically, supporting its continued growth and expansion into new regions.
Testimonial from Zoop
"Supersourcing has provided us with the tech talent we needed to take Zoop to the next level. Their engineers transformed our infrastructure, improved our ability to scale, and made our operations more efficient. Supersourcing is more than a tech partner; they’re part of our growth story."
– Zoop Team
IN THIS casestudy:
Hire Software Developers Perfectly Matched by AI, 10X Faster!
Hire Now
