About Promobi
Promobi is a technology services provider focused on enterprise software solutions for clients across various industries, specializing in ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and workflow automation tools. Their services enable businesses to optimize operations, streamline workflows, and improve data visibility. Promobi required a tech partner with expertise in a variety of enterprise software systems, including Salesforce, Microsoft Dynamics 365, SAP, and Oracle ERP, to meet the specific needs of large-scale clients.
The Challenge: Sourcing Diverse Skill Sets for Enterprise Software Implementation
Promobi needed engineers and consultants skilled in enterprise software systems to support end-to-end implementation for clients. Each client’s needs were unique, often requiring a mix of technical and functional skills across different ERP and CRM modules, such as Salesforce Service Cloud, SAP SuccessFactors, Oracle Cloud, and Workday. Promobi faced difficulty finding talent with specialized knowledge in these systems, especially those who could handle both technical configurations and functional consulting.
Supersourcing’s Solution: Multi-Platform ERP and CRM Talent
Supersourcing provided a team of specialists with deep experience across various ERP and CRM platforms, enabling Promobi to deliver seamless, scalable solutions for their clients.
- Sourcing Talent Across ERP and CRM Platforms Supersourcing sourced experts skilled in Salesforce (Service Cloud, Marketing Cloud), SAP (Concur, SuccessFactors), Oracle ERP, and Microsoft Dynamics 365. These engineers and consultants brought the functional and technical skills needed to customize and implement complex systems, enabling Promobi to meet a range of client needs without delays.
- End-to-End Implementation Support and Consulting Supersourcing provided engineers who could handle both backend technical configurations and frontend user interface customizations. They also included functional consultants who facilitated smooth system integrations, user training, and compliance with client-specific business processes, such as data management in Salesforce or resource planning in SAP.
- Scalability and Future-Proofing with DevOps and SRE For continuous improvement and long-term sustainability, Supersourcing introduced DevOps and Site Reliability Engineering (SRE) principles into Promobi’s projects, enhancing platform stability and simplifying ongoing updates. This approach helped Promobi support scalable implementations that could adapt to future growth and operational changes.
Results and Impact
With Supersourcing’s diverse expertise, Promobi was able to support multiple ERP and CRM implementations effectively, improving client satisfaction and scalability:
- 35% Reduction in Implementation Time: Supersourcing’s experienced consultants enabled Promobi to complete ERP and CRM implementations more quickly, improving client satisfaction with faster onboarding and training.
- Enhanced System Reliability with SRE: Integrating DevOps and SRE practices into enterprise solutions increased platform uptime and stability, allowing Promobi’s clients to avoid disruptions.
- Increased Scalability for Custom Solutions: With specialists in ERP and CRM platforms, Promobi was able to scale customized solutions effectively, meeting the unique needs of each client while ensuring compatibility with future updates and upgrades.
Testimonial from Promobi
"Supersourcing has been an essential partner for us, bringing a wealth of expertise across different ERP and CRM systems. Their team understands both the technical and functional aspects of platforms like SAP, Salesforce, and Oracle, making them invaluable in delivering customized solutions for our clients. Supersourcing has been instrumental in our success."
– Promobi Team
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