ServiceNow is a cloud-based platform that provides a wide range of services for IT operations management, including incident management, problem management, change management, and asset management. As a ServiceNow developer, you would be responsible for designing, developing, and maintaining custom applications on the ServiceNow platform.

What Does a ServiceNow Developer Do?

A ServiceNow developer is responsible for designing, developing, and maintaining custom applications on the ServiceNow platform. This includes working with the platform’s scripting language, JavaScript, to create custom workflows, scripts, and business rules. Some specific tasks a ServiceNow developer may perform include:

  • Creating custom forms, lists, and reports
  • Integrating ServiceNow with other systems and applications using web services and APIs
  • Designing and implementing custom workflows to automate IT service management processes
  • Developing custom scripts to perform specific tasks or calculations
  • Writing and maintaining business rules to enforce specific business logic
  • Writing and maintaining client scripts to enhance the user interface and improve the user experience
  • Troubleshooting and debugging issues with custom applications

In addition to technical skills, ServiceNow developers should have a good understanding of ITIL (Information Technology Infrastructure Library) best practices and the IT service management process. This knowledge is essential for developing custom applications that align with the IT service management process and support business objectives.

Essential Skills for ServiceNow Developers

ServiceNow developers should have a strong set of technical and non-technical skills to be successful in their role. Some essential skills for ServiceNow developers include:

JavaScript:ServiceNow developers need to be proficient in JavaScript to create custom workflows, scripts, and business rules on the platform.

Web development: ServiceNow developers should have experience in web development, as the ServiceNow platform is web-based.

IT service management: A good understanding of IT service management principles and ITIL best practices is crucial for developing custom applications that align with the IT service management process and support business objectives.

Problem-solving: ServiceNow developers need to be able to troubleshoot and solve problems with custom applications.

Communication: ServiceNow developers need to be able to communicate effectively with other team members, including IT operations and business stakeholders.

Teamwork: ServiceNow development is often a collaborative process, and developers need to be able to work well with others.

Adaptability: ServiceNow is a fast-paced and constantly evolving platform, and developers need to be able to adapt to changes and new features quickly.

Continual learning: ServiceNow developers need to be willing and able to continue learning and developing their skills to stay current with new features and best practices on the platform.

Additionally, having a ServiceNow Developer certification will help to demonstrate knowledge and skills in the field and increase the chances of getting a job in the field.

Responsibilities of ServiceNow Developer

A ServiceNow developer is responsible for designing, implementing, and maintaining solutions within the ServiceNow platform. This includes creating and customizing workflows, forms, reports, and integrations with other systems. The developer may also be responsible for troubleshooting and resolving issues, as well as providing training and support to end users. Additionally, the developer may be involved in the testing and deployment of new releases and upgrades to the ServiceNow platform.
One of the key responsibilities of a ServiceNow developer is to work with the platform’s scripting language, JavaScript, to create custom workflows, scripts, and business rules. This includes creating custom forms, lists, and reports, as well as integrating with other systems and applications. Developers also use ServiceNow’s web services and APIs to create integrations with other systems, such as a CRM or HR system.
In addition to technical skills, ServiceNow developers should have a good understanding of ITIL (Information Technology Infrastructure Library) best practices and the IT service management process. This knowledge is essential for developing custom applications that align with the IT service management process and support business objectives.

How Do I Become ServiceNow Developer

Becoming a ServiceNow developer typically involves a combination of education, experience, and training. Here are a few steps you can take to become a ServiceNow developer:

Gain experience in web development: ServiceNow is a web-based platform, so having experience in web development is essential. You can gain experience by working on personal projects, taking online courses, or through an internship.

Learn JavaScript: ServiceNow developers need to be proficient in JavaScript to create custom workflows, scripts, and business rules on the platform. There are many online resources available, such as free tutorials and online courses, to help you learn JavaScript.

Learn about IT service managementA good understanding of IT service management principles and ITIL best practices is crucial for developing custom applications that align with the IT service management process and support business objectives. You can learn about IT service management by taking online courses, reading ITIL-related books, or by working in an IT operations role.

Get ServiceNow training and certification: ServiceNow offers a range of training and certification options to help you learn the platform and gain the skills you need to become a developer. ServiceNow Developer certification will demonstrate your knowledge and skills in the field and increase the chances of getting a job.

Get hands-on experience: The best way to learn ServiceNow development is by working on real projects. You can gain hands-on experience by working on personal projects, participating in hackathons, or by interning or working in a ServiceNow developer role.

Networking: Attend meet-ups and conferences, join online communities, connect with other ServiceNow developers, build relationships with people in the field, and seek mentorship. These activities will help you stay up-to-date with the latest developments in ServiceNow and the industry, as well as give you a sense of the job market and the opportunities available.

Keep in mind that becoming a ServiceNow developer is not an overnight process, it takes time, dedication and patience to master the platform and its development. But with the right combination of education, experience, and training, you can become a successful ServiceNow developer.

Conclusion

In conclusion, ServiceNow developer is an important role that involves designing, developing and maintaining custom applications on the ServiceNow platform. These applications must align with IT service management principles and support business objectives. A ServiceNow developer typically needs to have experience in JavaScript and web development and knowledge of IT service management principles. Also, a ServiceNow developer certification will help demonstrate the skills and knowledge.